To deposit money into your wallet you can say 'save' followed by the amount you want to put away e.g. 'save 5'. You can do this in both Messenger or the App, and Cleo will move the amount from the account you have attached to your Wallet.

To withdraw any money from your wallet, just say 'withdraw' followed by the amount you would like to take out e.g. 'withdraw 5'. Cleo will then move that money into the bank account associated with your wallet. 

Failed transactions? - You can view all of your transfers on your wallet page here, if any have failed transactions there may be an issue that can be solved by changing the account you have attached to your Wallet. 

🇺🇸 In the US?

Deposit times

Transfers into your wallet take 4 business days to process.  The balance of your wallet will not change immediately.  The amount won't be credited until this transfer has been processed but will show as "pending" on your wallet page here.

Withdrawal times

Withdrawals can take up to four business days to be back into your account.  The balance of your wallet will immediately change but the money will take 2 - 4 working days to reach your account.  

Reference - Cleo, Dwolla or ACH should be referenced on the transfer once it has come back into your bank account.
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🇬🇧 In the UK?

Deposit times

Transfers into your wallet can take up to two working days to process.  You can view these transactions on your wallet page here

Withdrawal times

Withdrawals take up to 2 working days to be back into your account, but it can be quicker. The balance of your wallet will immediately change but the money may take 2 business days to reach your account.  This can affect withdrawals over the weekend especially.  

Reference - Cleo or MangoPay should be referenced on the transfer once it has come back into your bank account.
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