This is slightly different for our US and GB users so make sure you read the right info. 

US Users

Cleo will try and take the money automatically on your repayment date. Cleo will remind you about repayment two days before its due. 

💬 You can also say “pay back” to her any time before your due date, and you'll have the option to pay back in full or in part.

📅  If you've taken out the loan with a card, your repayment will usually clear within three business days.

Cleo will always let you know if your repayment fails - - you might not have enough money in your account or something might have gone wrong. Cleo will then try and take the payment again at a later date.

If you’ve just repaid your loan, you’ll have to wait a week before taking out another 😎

GB Users

Cleo will ask you to confirm the repayment on your due date.

💬 You can also say "pay back" to her any time, and you'll have the option to pay back in full.

If you have enough funds in your Cleo Wallet, then Cleo will process the repayment from your Wallet. However, if not, Cleo will process the payment via the card connected to your Wallet or Direct Debit.

📅 Please note that it can take around 4-5 working days for repayments to process.

Cleo will let you know if your repayment fails - you might not have enough money in your account or something might have gone wrong. Cleo will then try and take the payment again at a later date.

If you have just repaid your loan, then you will have to wait for the repayment to process before asking Cleo if you are eligible again.

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