We’re genuinely sorry that you want to stop your Cleo Plus subscription, and not just because that’s how we make our money.
We actually want to change the world’s broken finances and make a product that supports you all the way through your life - from getting through College to buying your first house.
Every time someone unsubscribes it means there’s a person that we’ve failed to support. We would value your feedback on why you’ve decided to unsubscribe from Cleo Plus.
And now for the sad bit.
You can cancel your Plus subscription any time, provided you have paid off your Cleo Cover balance. So, if Cleo has covered you for $100, you'll have to pay it back before you can cancel Plus.
💬 Say “cancel Plus” or “unsubscribe from Plus” to Cleo in messenger and she’ll sort you out.
As per our T&Cs, if you cancel Cleo Plus within 48 hours of signing up then you’ll get a refund on your most recent $5.99 payment. It’ll be refunded to the card you used on sign-up.
Also, if you have deleted your account we will not be able to process a refund and we won't be able to check the status of any refund you have asked for.
And yes, I always convey genuine emotional pain with MLP gifs 💔