Cleo charges people for 5 different reasons:

1. If the amount looks super random, like, $6.67, $2.35, or $13.95 kind of random, it's likely to be an Auto Saving 

💬 Don't panic - just say "withdraw" followed by the amount you want to get back. So, like, if Cleo made an Auto Saving of $4.44 that you wanted back, you'd say "withdraw $4.44" to Cleo in Facebook Messenger or the App

Remember that moving money from the Cleo Wallet can take up to 4 business days, so it might take a little longer at the weekends. 

💬 You can stop Cleo from making Auto Savings by saying "disable auto saving" in Facebook Messenger or the App.

🔎You can find out more about Auto Savings in this article

2. Any charges for $5.99 are likely to be Cleo Plus subscription payments

💬 Say "cancel Cleo Plus" to Cleo in Facebook Messenger or the App if you'd like to end your monthly subscription fee. You can find out more about refunds for Cleo Plus right here

3. If there's a charge for $3.99, you might have opted to receive your Cleo Cover via Express Payout

This $3.99 is the Express Payout charge for Cleo Cover 💸

When you took out Cleo Cover, you selected the Express Option to get your money on the same day 💸

You were asked to submit card details and when you paid back your loan the $3.99 was taken from this card

4. You've manually moved money to your Cleo Wallet

 This usually happens when you've said something like "save 50" to Cleo. 

💬 Don't panic - just say "withdraw" followed by the amount you want back. So, like, if you've moved $20 to your Cleo Wallet and you want it back in your account, you'd say "withdraw $20" to Cleo in Facebook Messenger or the App. 

Remember that moving money from the Cleo Wallet can take up to 4 business days, so it might take a little longer at the weekends. 

🔎You can read more about the Cleo Wallet by following this link.

5. You've taken out Cleo Cover, and Cleo's taken it back on your repayment due date

Cleo doesn't have an endless supply of emergency parachutes - she needs the money back so other people can pull that cord! 🚑

🔎You can read more about Cleo Cover repayments here.

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