You'll need to look in different places depending on your situation. Don't worry, we'll send you in the right direction!

You've seen a random charge on your account and you're not sure what it is

Just head over here, and we'll help you to track down the payment 

You've asked for Cleo Cover and it hasn't arrived yet

If you've requested Cleo Cover, and you don't know why it hasn't arrived yet, this is the article for you.

You've sent money to or from the Cleo Wallet, but you can't see it

Transfers to and from the Cleo Wallet can take up to 4 business days to clear, so don't be alarmed if you can't see the money within this timeframe. Once the transaction has cleared, it will appear in the account attached to your Cleo Wallet. 

Did this answer your question?