You’ve tried to take out a loan or make a transaction and Cleo’s not having any of it. 

It’s okay, it probably just means your subscription payment failed 🙈

Cleo will try the payment a few more times in the month after the first failure, but if you need access to your subscription, do as follows:

  1. Check that you have enough money in your account. 
  2. Check that your cards is A-OK - are transactions turned on?; has it expired or does it need updating?; did you lose it and forget?
  3. Once you’ve sussed out the above, have a chat with Cleo’s humans on Intercom. We can only retry the payment on the day (we can’t pick a vague future date) so be sure to have the 💵
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