Transaction times, my friend; they’re a nightmare. It’s all to do with broken banking infrastructure and Cleo is doing her best to work with that. 

Deposits into your Cleo Wallet

If you’ve moved money into your Wallet from your linked bank account, it will have left your bank and will show as ‘pending’ in your Wallet and there will be a  (+$amount) next to your available balance.

In the US it takes 4 business days for money to clear. In the UK it’s up to 4 working days. The day you make the transaction is Day 0.

Withdrawals from your Cleo Wallet

If you’ve moved money into your bank account from your Cleo Wallet, it will leave your Wallet and head to your bank. 

Unfortunately banks don’t show incoming pending transaction so it may look like your money has disappeared. 

Don’t worry, it’s still there, just travelling 🌴

In the US it takes 4 business days for money to clear into your bank account. In the UK it’s 2 working days. The day you make the transaction is Day 0. 

If the transaction has been pending for longer than it should - get in touch with Cleo’s humans and we’ll investigate for you. 

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