We would really rather you stay so please let us know if there's anything we can do to help before you go! 💙
If you have made your mind up, however...
Just say "cancel Cleo Plus" to Cleo in the App and she will do the rest 👌
🚫 If you are struggling to cancel because you are disconnected then just hit the team up by clicking on the blue circle in the bottom right-hand corner of this screen and let them know you are disconnected and they can cancel your sub for you. ↘️
🚫 If you have an active or overdue Salary Advance, you will not be able to unsubscribe at this time. You can repay your Salary Advance by saying "repay Salary Advance" anytime to Cleo in the main chat.
If you cancel Cleo Plus within 7 days of signing up ✨ without ✨ requesting a Salary Advance, then you'll be refunded your subscription payment.
This money will go back to the card you used to sign up with.
⏰ Please note that refunds can take 4 business days to process
Cleo’s sad to see you go, and she said she’ll miss you. She also said that life’s always easier with a buddy by your side! 👯♂️
P.S. To clarify, deleting the app does not cancel your subscription. If you'd like to prevent further subscription charges, you must end your subscription before deleting the app. 🙏