If you're seeing a charge on your account from Cleo but you're not sure where exactly it came from, here are some possibilities:
If the amount you were charged looks super random (like $2.35 or $13.95) it's probably from the Autosave feature
Autosave lets you set aside a certain amount from your spending account that gets transferred into your Cleo Wallet every Thursday
But don't fret. You can transfer the money back to your account. Just go to the "Chat" tab and type "withdraw" followed by the amount you want back
For example, if Autosave deposited $4.44 in your Cleo Wallet and you want it back in your account, just type "withdraw $4.44" in the "Chat" tab in the app, and the money will show up within 4 business days
And if you want to turn off Autosave, just type "turn off autosave" in the app
If you've been charged $5.99, it's most likely because you signed up for Cleo Plus
If you paid for Cleo Plus and changed your mind, that's ok ✨
Just type "cancel Plus" to Cleo in the app and you'll be guided through the unsubscribe process. If you cancel Cleo Plus within 7 days of signing up without requesting a cash advance, you'll be refunded your subscription payment. The money will go back to the card you used to sign up within 4 business days 🧮
You can read all about the refund policy right here
If you've been charged $3.99, you might have opted to receive your cash advance via Express Payout
Express Payout is offered when you request a cash advance. With Express Payout, you get your cash advance within 24 hours instead of having to wait the standard 4 business days. This service costs $3.99 and is charged at the same time as your advance repayment.
If you've requested a cash advance, Cleo might have automatically taken your repayment
Cleo doesn't have an endless supply of emergency parachutes - she needs the money back so more people can benefit from the resource 🪂
On your repayment date, Cleo will try to take your cash advance payment automatically, and she'll remind you about it 2 days before its due. The repayment will usually clear within 3 business days if you've taken out the advance with a card 💳
You can read more about cash advance repayments here.
If it's another amount, you might have manually moved money to your Cleo Wallet
Money usually gets moved to your Cleo Wallet if you type something like "save 50" to Cleo in the app. But don't worry, you can make the money reappear 🪄
Just type "withdraw" followed by the amount you want to get back. For example, if you moved $20 to your Cleo Wallet and you wanted it back in your account, you'd type "withdraw $20" in the "Chat" tab, and the money would be back in your account within 4 business days ✨