💬 Don't panic - just say "withdraw" followed by the amount you want to get back. So, like, if Cleo made an Auto Saving of $4.44 that you wanted back, you'd say "withdraw $4.44" to Cleo in Facebook Messenger or the App. 

Remember that moving money from the Cleo Wallet can take up to 4 business days, so it might take a little longer at the weekends. 

💬 You can stop Cleo from making Auto Savings by saying "disable auto saving" in Facebook Messenger or the App.

🔎 You can find out more about Auto Savings in this article

💬 Say "cancel Cleo Plus" to Cleo in Facebook Messenger or the App if you'd like to end your monthly subscription fee. You can find out more about refunds for Cleo Plus right here. 

This $3.99 is the Express Payout charge for the advance 💸

When you took out the advance, you selected the Express Option to get your money on the same day 💸

You were asked to submit card details and when you paid back your advance the $3.99 was taken from this card

 This usually happens when you've said something like "save 50" to Cleo. 

💬 Don't panic - just say "withdraw" followed by the amount you want back. So, like, if you've moved $20 to your Cleo Wallet and you want it back in your account, you'd say "withdraw $20" to Cleo in Facebook Messenger or the App. 

Remember that moving money from the Cleo Wallet can take up to 4 business days, so it might take a little longer at the weekends. 

🔎 You can read more about the Cleo Wallet by following this link.

Cleo doesn't have an endless supply of emergency parachutes - she needs the money back so other people can pull that cord! 🚑

🔎 You can read more about salary advance repayments here.