If there's a problem with your credentials, try this:
Disconnect all accounts associated with the bank youâre having trouble with
Log into your online bank account (to confirm you have your bank login details correct)
Log out of your online bank account, and close all browsers
Wait 15 mins
Try connecting your bank account to the Cleo app again
If this doesn't work, type âtalk to a humanâ in chat to get in touch with an actual person on our team to fix this