We’re genuinely sorry that you want to stop your Cleo Plus subscription, if you have any feedback for us just hit up the team and we will see if we can persuade you back!

If you have already made your mind up however, just say "cancel Cleo Plus" to Cleo in the app and she will help you deactivate your account.

As per our T&Cs, if you cancel Cleo Plus within 7 days of signing up then you'll be refunded your subscription payment.* Please note, if you have requested a Salary Advance in that time, we will not be able to issue a refund.

⏰ Refunds can take 4 business days to process.

* This does not apply to the Credit Builder subscription.

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