We’re genuinely sorry that you want to stop your Cleo Plus subscription, if you have any feedback for us just hit up the team and we will see if we can persuade you back!
If you have already made your mind up however, just say "cancel Cleo Plus" to Cleo in the app or messenger and she will help you deactivate your account.
As per our T&Cs, if you cancel Cleo Plus 7 days of signing up then you'll be refunded your $5.99 payment.
This money will go back to your Cleo wallet. Once the money hits your wallet, you can withdraw it by saying "Withdraw $5.99" to Cleo in the messenger.
⏰ Please note that refunds can take 4 business days to process
And yes, I always convey genuine emotional pain with MLP gifs 💔