This is different for our US and UK users, so make sure you read the right section 👍


The card connected to your Cleo Plus will be charged every 28 days. It takes a couple of business days to process this (so y’know - not weekends).


Cleo will try to take the subscription from your Wallet first - this is instant, so it’s worth making sure you’ve got enough money in there to cover your payment. 

If you don’t have enough in your Wallet, Cleo will try your card - that takes a couple of working days to process.

If the card payment fails, Cleo will try using the Direct Debit you set up when you started your Plus subscription. DD takes a few days.This is a last resort.

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