You’ve tried to take out a cash advance or make a transaction, and Cleo’s not having any of it.
It’s okay, it probably just means your subscription payment failed 🙈
Cleo will try the payment a few more times in the month after the first failure, but if you need access to your subscription, do as follows:
Check that you have enough money in your account.
Check that your cards is A-OK—are transactions turned on? Has it expired or does it need updating? Did you lose it and forget?
Cleo will notify you when your payment fails, and give you a chance to add a new card or retry the payment from chat—so keep an eye out for a message from her 👀
If you miss that notification, reach out to support by saying "I want to talk to a human" in chat. We can only retry the payment on the day (we can’t pick a vague future date) so be sure to have the money 💵