Can I pay bills with the Credit Builder Card?

Hell yeah, that’s one of the many beauties of this card. Imagine how good it feels to pay for Netflix or Spotify and have those payments help with building your credit?!

What happens if I try to pay for something but have insufficient funds on my card?

If you try to pay for something but have insufficient funds in the security deposit, that transaction will decline (awkward)

But yo, don’t stress: Cleo’s got you.

You can increase your credit builder limit in-app. Just head over to the Credit Builder section of the spend tab in the Cleo app and click the add funds button

I want to make a purchase online. Where can I find my card details?

There are 2 ways to retrieve the card details for your virtual Cleo Credit Builder Card

From the spend tab:

  • Tap the ‘card details’ button, where you’ll be prompted to enter your passcode.

  • Once you enter the right information, a visual of your card number, expiry month+date, and CVV number

From chat:

  • Say ‘credit builder card’ to Cleo in chat.

  • Cleo will respond with your available balance and the following options, “add funds”, “virtual card” and “spending”

  • Tap the virtual card button, where you’ll be prompted to enter your passcode

  • Once you enter the right information, a visual of your card number, expiry month+date, and CVV number

Right. I know how to make payments… but how do I pay off my card balance

There are 3 ways in which you can pay off the monthly balance due on your card:

  1. Automatically using the money in your security deposit. This payment will be processed 4 days before due date

  2. Manually setting a one time payment from the security deposit

  3. Manually using an alternate payment method (e.g. the connected account you’re already using to pay for your Cleo subscription)

So what happens if I miss a payment?

If you don’t make your balance payment by the due date, Cleo reserves the right to report a missed payment to the 3 credit bureaus, as allowed by law. Generally, negative account information will be reported to the applicable credit bureaus once your account is 30 days delinquent. See the Cardholder Agreement for additional information.

If you haven’t paid your balance within 14 days of the due date, we reserve right to use funds from the security deposit to pay off outstanding balance

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