We know how frustrating it is to see your salary advance amount change, especially if you’ve come to rely on Cleo. The thing is, Cleo is super smart (we designed her that way) and she juggles a lot of complex factors when deciding what you’re eligible for. It’s more than just income and repayments – so even if you’re paying back your advance on time, that may not be enough.

Think of Cleo as a crystal ball for your finances 🔮 Some months, she’ll predict that you might not qualify for more, or even the same amount as last month. She’s just trying to ensure you’re in a good space to pay her back. Unfortunately, her humans aren’t able to change the amount you qualify for. Cleo has the final say when it comes to eligibility.

Although Cleo’s humans can’t change your eligibility, there is a silver lining. Because Cleo doesn’t rely on traditional credit measurements, you're likely to qualify for more salary advance funds much quicker than you would traditionally 🥳 To help you qualify for more, make sure your account balance remains healthy, your accounts remain connected, and (painful, we know) keep saving. Cleo's budget feature is a good place to start. Learn more about our budget here.

Did this answer your question?