There could be various reasons why your account is flagged. It could be an alert flagged on your account, maybe you already have an existing Cleo account, or there are just some things Cleo needs to clear up before she can work out your eligibility! 🤔

We get it, though! It's annoying when you run into a hiccup 💔 The good news is that our Customer Support team can help. Please make sure to have your ID handy for possible verification checks! 💙

To reach the Customer Support Team, please say "human please" in chat in the app