Cleo

Roisin Allum

Daniel

You've got a q about the thing you pay for

Cleo Plus 👑

Why am I stuck in processing when signing up for Cleo Plus?

Why won’t Cleo accept my address?

We know, you want that sweet Salary Advance!

Why is Cleo saying my account is suspended?

Why won’t Cleo accept my card and bank details for Cleo Plus?

Onboarding

You want to know whether it’s worth you paying each month.

Why do I need Cleo Plus?

You want to know what this monthly subscription service is all about.

What is Cleo Plus?

You want to sign up for our monthly subscription service.

How do I get Cleo Plus?

You want to know what your subscription gets you.

What do I get with my Cleo Plus subscription?

You want to check if you’ve got access to our salary advance, cash back, and other Plus related goodies…

Do I have a Cleo Plus subscription?

Introduction to Cleo Plus

You want the magic of subscription and are willing to pay for it.

How do I pay my Cleo Plus subscription?

You’ve paid for the subscription and want to know when you can access that sweet advance.

When will my Cleo Plus subscription payment clear?

You wanted to pay your subscription, but your payment for this month didn't go through.

What happens if my Cleo Plus subscription payment fails?

You want that advance/ cash back but Cleo’s sent a message saying there’s something wrong.

What is wrong with my Cleo Plus subscription?

Payments

You want to deactivate Cleo Plus and stop paying each month.

How do I cancel Cleo Plus?

You paid the subscription fee and you want it back

How do I get a refund for Plus?

You’re done with paying a subscription fee each month and need that money back now.

I’ve cancelled Plus - when will I get my refund?

You want to know where your refund will end up.

I’ve cancelled Plus - where will my refund go?

You cancelled your subscription thingie but now you’ve changed your mind.

I’ve cancelled Cleo Plus but I want it back!

Cancellation and Refunds

Credit Score with Cleo?

Savings Accounts

What is Daily Cash?

How do I claim my Daily Cash?

Daily Cash

You want to know the catch/ how we make our money.

How do you make money?

Extra Info

Find answers and get help from Intercom Support and Community Experts