Cleo

Roisin Allum

Daniel

You want to know more about this feature, like where the money goes and how long it takes to get there

Cleo Wallet 👛

What is the Cleo Wallet? How do I set up a Cleo Wallet? How do I use the Cleo Wallet? Where's my money gone?

The Cleo Wallet: FAQs

You’ve signed up to Cleo and want to know what this Wallet thing is.

What is the Cleo Wallet?

You’ve signed up for Cleo and want to know what this Wallet thing can do for you.

Why do I need a Cleo Wallet?

You think you might have signed up for a Wallet at some point, but aren’t sure.

Do I already have a Cleo Wallet?

You want to sign up for this Wallet thing.

How do I get a Cleo Wallet?

Will I gain interest on the money in my wallet?

Introduction to the Cleo Wallet

You want to change which bank account that your Wallet moves money to and from.

How do I change the bank account attached to my Cleo Wallet?

Setting up a direct debit when using Cleo

Why did I have to set up a Direct Debit?

You’re trying to link your bank to your Cleo Wallet and it’s saying to link another account.

Why is Cleo saying I need to link another account to my Cleo Wallet?

Wallet Setup

You want to get the money in your Wallet back into your bank account.

How do I get my money out my Cleo Wallet?

You want to know how to hide your money from yourself.

How do I put money into my Cleo Wallet?

You’ve put money into your Wallet by accident/ you need it back now.

How do I cancel moving money to/from my Cleo Wallet?

You’ve got an email about a transfer you don’t remember making.

Why did I get an email about a transfer going in/out my Cleo Wallet?

Moving Money

You want to know when your money will reach its destination 🛫

How long does it take to move money in or out my Cleo Wallet?

You want to know why the money you transferred hasn’t cleared yet.

Why has the money I moved into/out of my Cleo Wallet still pending?

Where has the money I took out/put in my Cleo Wallet gone?

The types of transactions that will go through your wallet

What payments should I expect to see in my wallet?

Transaction Times

You want to know more about the magic behind Cleo's saving techniques.

What is auto saving?

You want to know if this whole automatic saving thing is something for you.

Why do I need auto saving?

You want Cleo to stop saving money automatically every week.

How do I turn auto save off?

You want Cleo to save money for you every week automatically.

How do I turn auto save on?

If you have Auto-Savings turned on, Cleo will check whether you would like to move money to your Wallet on a weekly basis.

How often will Cleo make Auto-Savings?

In your overdraft but still want to use the wallet feature?

What if I am in my overdraft?

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