Cleo

You want to know why there's a charge from Cleo on your account

Why has Cleo charged me?

Roisin Allum

Daniel

You want to know more about this feature, like where the money goes and how long it takes to get there

Cleo Wallet 👛

What is the Cleo Wallet? How do I set up a Cleo Wallet? How do I use the Cleo Wallet? Where's my money gone?

The Cleo Wallet: FAQs

You’ve signed up to Cleo and want to know what this Wallet thing is.

What is the Cleo Wallet?

You’ve signed up for Cleo and want to know what this Wallet thing can do for you.

Why do I need a Cleo Wallet?

Maybe you signed up for a Wallet at some point, but you aren't quite sure

Do I already have a Cleo Wallet?

So you want to sign up for this Wallet thing

How do I get a Cleo Wallet?

Will I gain interest on the money in my Wallet?

Introduction to the Cleo Wallet

You want to change which bank account is used for Wallet deposits and withdrawals

How do I change the bank account attached to my Cleo Wallet?

Why connecting a bank account can help make the most of your Cleo Wallet

Why do I have to connect a bank account to use the Wallet?

You’re trying to link your bank to your Cleo Wallet and it’s saying to link another account

Why is Cleo saying I need to link another account to my Cleo Wallet?

Wallet Setup

If you want to withdraw from your Cleo Wallet, here's how.

How do I get my money out my Cleo Wallet?

You’ve put money into your Wallet by accident/ you need it back now

How do I cancel moving money to/from my Cleo Wallet?

You’ve got an email about a transfer you don’t remember making.

Why did I get an email about a transfer going in or out my Cleo Wallet?

Moving Money

You want to know when your money will reach its destination 🛫

How long does it take to move money in or out my Cleo Wallet?

Why are your Wallet transactions taking so long?

Why has the money I moved into/out of my Cleo Wallet still pending?

Where has the money I took out/put in my Cleo Wallet gone?

What types of transactions will you see in your Cleo Wallet?

What payments should I expect to see in my wallet?

Transaction Times

If you want to learn about Cleo's savehacks, then here's an article for you!

What is Autosave?

You want to know if this whole automatic saving thing is something for you.

Why do I need Autosave?

You want Cleo to stop saving money automatically every week.

How do I turn Autosave off?

You want Cleo to set aside money for you every week automatically.

How do I turn Autosave on?

If you have Autosave turned on, Cleo will move money to your Wallet on a weekly basis.