There are five reasons why you might have been charged by Cleo๐Ÿ‘‡

If the amount looks super random, like, $6.67, $2.35, or $13.95 kind of random, it's likely to be an auto-saving.ย 

๐Ÿ’ฌ Don't panic - you can make the money reappear. Just say "withdraw" followed by the amount you'd like to get back. For example, if Cleo has made an auto-saving of $4.44 and you want it back, just say "withdraw $4.44" to Cleo in Facebook Messenger or the App, and the money will reappear within 4 business days.

If you've been charged $5.99, it's likely that you've signed up for Cleo Plus. You can find out more about refunds for Cleo Plus right here.ย 

If there's a charge for $3.99, you might have opted to receive your Cover via Express Payout.

If you've taken out Cover, Cleo might have taken a repayment. Cleo doesn't have an endless supply of emergency parachutes - she needs the money back so more people can pull that cord! You can read about repayments here.

You've manually moved money to your Cleo Wallet. This usually happens when you've said something like "save 50" to Cleo.ย 

๐Ÿ’ฌ Don't panic - you can make the money reappear. Just say "withdraw" followed by the amount you'd like to get back. For example, if you've moved $20 to your Cleo Wallet and you want it back in your account, you'd say "withdraw $20" to Cleo in Facebook Messenger or the App, and the money will reappear within 4 business days.

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